The Australian Virtual Assistant Industry will continue to grow even with strong competition from overseas VA’s.  Australian customers prefer to speak to Australian assistants instead of assistants offshore, this conclusion has been drawn from latest research which shows a stall in Indian Call Centre Growth as reported by the BBC.

Latest news reports state that whilst India’s call centre industry has grown rapidly in the past decade, companies are moving operations back home.

Large corporations are getting stick from customers because they don’t like off shore call centres regardless of where they are, the sound of an accent at the end of the customer service line has been frustrating for many consumers in English-speaking countries who have had difficulties understanding or being understood. It can often lead to irate and heated conversations.

Some customers evidently just don’t like accented speech even when they can understand it. Customers prefer to speak to local people, who have the same Australian accent and know what’s happening locally, they also don’t want to have a two and half second delay with every word spoken.

The rising cost of living overseas is also pushing up the price of running offshore call centres due to rising interest rates.

New Call Telecom, and other companies that have moved operations back hoping it will improve service, and be more cost-efficient. Falling property prices overseas and the recession were other reasons noted for bringing operations back on shore.

To find and hire a Virtual Assistant go to www.virtualassistantaustralia.net.au