We are looking for someone to take on the below role, with applications closing by Tuesday 28th June 5pm. The successful applicant will need to be ready to commence hand over and training Wednesday the 29th June. Some of the requirements are quite flexible.
We require a Friendly, Well spoken, organised and efficient phone attendant to join our Inner West Sydney Driving School. You will be the first point of phone contact for customers and be responsible for scheduling appointments and coordinating instructor schedules. The position has the ability to grow rapidly with additional time committed to admin, outgoing, mgt of social media and outgoing email marketing depending on the candidate’s experience.
We have been in operation for over 40 years & with an injection of youth into our mgt team we are taking on an aggressive growth strategy over the next 12 months. A such we are looking for skilled team members to grow with us. Our operation is currently relatively small scale, we have two full time Instructors & one casual. As of the end of July we will have three full time instructors operating & have two additional starters earmarked for August. Our target for 2011/2012 is to increase our instructor numbers to a total of ten, by the end of the financial year.
The following is a brief outline of the responsibilities, the Virtual Assistant role entails:
Receiving All INCOMING CALLS and actioning:
- Take enquiry calls; rates, areas serviced etc..
- Take bookings & imputing through our Operations log
- Passing on bookings to Instructors.
- Minimum once per day cross checking re bookings with Instructors
LESS REGULAR CALLS
- Dealing with No-shows.
- Last minute cancelations.
- Receiving & passing on customer feedback calls.
EMAIL BOOKINGS
- Processing and communicating to instructors.
ADMIN
- Mgt of Instructor Schedules.
QUANTITY OF WORK
- Currently Incoming customer enquiry calls range from often 2-3 per day though occasionally a few more.
- At least once per day the Instructor will call to crosscheck bookings.
- As you are on-call (calls will be diverted to your phone/mobile) you will be required to be available to answer calls between 8am and 6pm Monday Saturday.
- The time required could be from 2-7 hours a week depending on business flow.
- We will pay a minimum of 6 hours per week @ $25-$35 per hour plus any extra hours.
Closing date 28/06/2011 – To APPLY: You must be registered and logged into the Virtual Assistant Australia website ($1.95 to register/join).
Once logged in click the button Apply for this Job in the Current Jobs View. When applying please include 2-3 paragraphs as to why you would be suitable for this role.
