Virtual Customer Service Person (Phone and Email) for busy small business selling a cool eco-friendly product.

We are a small but vibrant company based in Melbourne with a product selling well.  We have to go overseas for business for 3 weeks and need someone to assist us while we are away. This person must be located on the eastern seaboard so you look like you are in Melbourne.

We require a friendly, well-spoken person to answer the phone (1-5 calls a day), who is smart and efficient to handle email enquiries. We need you to give assistance where you can or take details and email the business owners for them to action when they come online.

You need to have experience talking to customers and be quick with technology. You will need your own phone and computer as all computer work will be web based. We will do a phone interview initially. 

Outline of responsibilities

• Take enquiry calls
• Process straight sales orders through Saasu (cloud accounting system) and through online warehouse system.
• Email out wholesale information to new stockist enquiries
• Pass on complex issues by email to business owners.
• Respond to info@ emails where you can or flag for business owner to action.

Quantity of Work

Incoming customer enquiry calls range from 1-10 a day (we will forward phone to your number)

You are required to be available to answer calls Mon-Fri 9am to 5pm (EST)

The time required is expected to be 1-3 hrs per day.

We will pay a minimum of 6 hrs a week plus any extra hours. Rate is $35.00 per hour.

We will require you to do some (paid) training time, either in person or by Skype.

Please reply by email with CV and a couple of paragraphs about yourself and your VA set up. 

Job will run from 14th September 2011-7th October 2011 inclusive, training prior. 

Closing date 26/08/2011 – To APPLY: You must be registered and logged into the Virtual Assistant Australia website ($1.95 to register/join).

Once logged in click the button Apply for this Job in the Current Jobs View.  When applying please include 2-3 paragraphs as to why you would be suitable for this type of role.